FAQ

Yes. Bulk orders and certain custom selections may require extra processing time. Lead times are always confirmed after purchase.

Freight carriers deliver curbside only. The driver does not unload. Please have help available for larger shipments.

Sales tax is calculated at checkout based on your shipping address. If you’re tax-exempt, contact us before ordering.

Free to cancel within 24 hours. After that, changes may incur a restocking fee. Contact us ASAP if you need to adjust.

Yes. We use SSL encryption and secure gateways. We never store full card data, and your privacy is always protected.

Missed freight appointments may result in carrier redelivery fees. We recommend confirming someone 18+ is available on the scheduled day.

Liftgate service is available for most deliveries. Additional fees may apply depending on carrier and location.

Yes. Inspect all boxes and note any visible damage on the Bill of Lading before signing. This protects your claim for replacements.

Note the damage on the Bill of Lading and take photos before signing. Then contact us so we can send replacements quickly.

Yes. Islands, ferry-only areas, and remote regions may require additional access fees from the carrier.

Returns are accepted within 30 days of delivery if items are unopened, unused, and in original packaging. Assembled, modified, custom, or clearance items are not eligible. All returns require approval and are subject to a 25% restocking fee plus return freight.

Inspect your delivery before signing. If you see damage, note it on the delivery slip and contact us within 48 hours with photos. Confirmed freight damage is replaced at no cost.

Tell us right away. Once verified, we’ll ship any missing or corrected parts at no charge.

Yes—our cabinetry includes a 5-year limited warranty covering defects in materials and workmanship under normal residential use. See full warranty here.

It does not cover improper installation, storage, or handling; normal wood aging or color changes; wear and tear; misuse; environmental exposure; unfinished products; or heating vents installed under or in front of cabinets.

Doors with up to ¼" warp or panel movement must acclimate for one full season. Most return to normal once humidity stabilizes.

No. Labor, removal, installation, and any incidental costs are not included.

Most are, but some components may vary slightly due to availability or manufacturing updates.

Yes—assembled, custom-finished, modified, or clearance items are final sale. Orders already in production or shipped may not be canceled or may incur restocking and freight fees.

Yes – our cabinets are built with premium plywood boxes, solid wood drawers, and no particle board anywhere. We use solid wood corner brackets secured with countersunk screws for added strength – no plastic clips or brackets like many competitors.

Yes – every cabinet comes with 6-way adjustable soft-close door hinges and soft-close drawer glides. BLUM® glide upgrades are available.

Our cabinets are finished using a multi-step factory process that includes hand-applied stains or paints, UV coating, and oven-curing. This creates a hard, durable cabinet-grade finish that resists peeling, chipping, and everyday wear. Painted doors use HDF centers to ensure long-term smoothness and stability.

Yes – we offer custom paint colors on request for an added fee and longer lead time. Contact us for availability and quoting.

Yes – all materials meet CARB2 standards and use low-VOC finishes for safe indoor air quality.

Yes – our expert design process starts with a free style quiz and a personalized video consultation. You'll get curated material palettes and photorealistic renderings with no obligation to buy.

Start by taking our quick design quiz at kitchenandcabinetstore.com/pages/design-process. Then book your free video meeting with a designer at kitchenandcabinetstore.com/pages/design-meeting.

Yes – we share photorealistic 3D renderings during your design meeting to visualize your actual space with your chosen style, layout, and finishes.

Yes – we recommend it! All sample purchases (up to $200) are refunded when your final order is 80% greater than your sample total.

We offer an advanced Step 3 design package starting at $500, which includes CAD drawings, product lists, and unlimited revisions. This fee is also refunded when you place an order 80% greater than the package cost.

Initial designs are typically ready within 2–3 business days. Full layouts and drawings (Step 3) vary based on revisions and project complexity. View more at kitchenandcabinetstore.com/pages/design-meeting.

Most customers choose pre-assembled cabinets for convenience. These are 'SEMI-CUSTOM' grade cabinets — the same quality used in premium kitchen remodels — and are rarely offered in RTA format. We make RTA available for those who want to save on shipping or prefer DIY, using sturdy dowels, screws, and pocket holes — no cams (like IKEA), glue, or clips.

Yes – we include step-by-step printed instructions for every cabinet. You can also view digital guides and videos at kitchenandcabinetstore.com/pages/cabinet-assembly-instructions.

Just basic tools: a drill, screwdriver, rubber mallet, and clamps are helpful. Most customers assemble their cabinets in under 20 minutes each.

If you're handy and have help, you can DIY install using our layout guides. For larger or complex kitchens, hiring a pro is a good idea.

We don’t install directly, but we can refer trusted contractors in many areas. For local MA customers, our company founded in 2000 may be available to help.

Reach out anytime. We’ll help troubleshoot, clarify steps, or replace any missing hardware quickly so your project stays on track.